• Customer Service Representative

    TransMagic, Inc.
    Job Description
    Customer Service Representative
    Westminster, CO

    TransMagic, Inc. is an international software company based in Westminster, CO. We are looking for a responsible and dedicated individual to fill a customer service role. This is a full-time position for a service-minded person with excellent people skills and technical abilities.

    At TransMagic you will be part of a professional service-oriented team. You will provide verbal and written communication to our manufacturing customers worldwide. You will be a key member of our team. You can learn more about our company at www.transmagic.com.

    As a successful customer service representative (CSR), you are energetic and cheerful, and have the ability to quickly learn new systems and processes. You have a great opportunity to build a career in the software industry and grow personally in a small business environment. You work closely with the management team to provide excellent customer service. You become an expert at efficiently processing customer requests in written and verbal communications, using the phone, online systems and email. You learn sophisticated cloud software applications that serve our business needs and provide intelligence.

    Your Job Duties Include
    • Engaging with customers in a professional manner by phone and electronically
    • Reviewing requests and fielding inquiries diplomatically
    • Escalating issues to appropriate colleagues
    • Routing prospect inquiries to the sales staff
    • Providing administrative support for special projects
    • Learning about the manufacturing software industry
    • Updating information in our Customer Relationship Management (CRM) database
    • Creating and issuing software licenses to our customers
    As a great Customer Service Representative you ...
    • Possess excellent listening and communication skills;
    • Are well organized and detail oriented;
    • Have a facility with computer software systems
    • Quickly enter notes and details in the business systems;
    • Prioritize tasks to meet deadlines in a fast-paced environment;
    • Work well independently and in a team environment;
    • Have strong critical thinking skills;
    • Are proficient with MS Office software;
       
    Your Education

    Associates or Bachelor's degree
    Foreign language skill could be a plus

    Compensation

    Salary, vacation, health insurance
    Opportunity for advancement

    If this sounds like the perfect opportunity for you, and you see yourself excelling in this business, please submit your resume including details of your education and experience.

    Thank you!

    About TransMagic, Inc. -- TransMagic is an engineering software company, located in Westminster, CO. The company grows through direct sales, OEM relationships and international distribution channels. Our products are sold on a global basis to manufacturing companies in the aerospace and automotive industries. We have master resellers in Germany, UK and Japan. We develop new products to suit niche manufacturing markets. We work in a pleasant office environment with a great team of dedicated professionals.

    Read more about TransMagic on our website at www.transmagic.com
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